installations across
all networks
Some games
we publish
 
  • Elementals online
  • Poker Queens
  • Empire Football
  • Brewer
  • Vampires
  • Territory Farmers
  • Megalopolis
  • Cocktail to a friend
  • Pokenons
  • Fish farmer
  • Monochamp
 
Privacy policy

Creara USA, Inc. ("Creara") respects your privacy and is committed to protecting the

Personal Information (defined below) that you may provide us while using Creara’s Game

Services (as defined below). Your use of the Game Services is subject to your agreement to

the terms of this privacy policy ("Privacy Policy") and Creara’s current Terms of Service.

This Privacy Policy explains the basis on which any Personal Information Creara collects

from you, or that you provide, will be processed by Creara. This Privacy Policy is intended

to provide you with notice of the following:

• Your rights with respect to the processing of your Personal Information

• Disclosure of your Personal Information to third parties

• The web sites and services covered by this Privacy Policy

• Creara’s policies concerning Children's Personal Information

• What "Personal Information" (Information that directly or indirectly identifies a

particular individual. For example; the individual's full name, postal address, and email

address) Creara may collect from you

• What non-Personal Information Creara may collect from you

• Information on Creara's use of "cookies" and related technology

• How and for what purposes Creara processes, uses and shares the information that

Creara collects from you

• Information about co-published games

• Information about links and third parties related to Creara’s Game Services

• How you may access, change or delete the information you have provided to Creara

• Other important agreements that govern your use of the Creara’s Game Services

• Information for persons outside the United States

• Creara’s commitment to secure the Personal Information Creara has collected

• Notice of changes to this Privacy Policy

Your Privacy Rights

As further discussed in this Privacy Policy, Creara may from time to time provide you with

the opportunity to receive information about products and services offered by Creara and/or

Creara’s third-party partners. You can prevent future disclosures of your Personal

Information to Creara’s third-party partners, at no charge, by exercising your "opt out"

rights sending an e-mail expressly making such request to: customer_service@creara.ru

Because Creara provide you with the ability to exercise your "opt out" rights as described

above, Creara does not provide the names and addresses of third-parties that received

Personal Information from us.

Creara’s policies concerning children

Please take note that most content, games and services provided by Creara are not directed

towards children under the age of 13 ("Children" and individually each, a "Child").

Therefore, except as otherwise expressly permitted by Creara’s Terms of Service and

Creara’s Privacy Policy, membership and/or registration for access to such content, games

and services by Children is strictly prohibited. In any event individuals under the age of 18

should consult their parents or legal guardians before providing us with any of their Personal

Information.

Information for Parents

Parents are encouraged to spend time online with their kids under the age of 18 and to

become familiar with the types of content available from Creara and the Internet in general.

Parents should regularly oversee their kid's use of e-mail and other online communications

and transactional features. Control tools are available from online services and software

manufacturers that can help provide a safe online environment for kids. You can find out

about software that protects your Children at the Direct Marketing Association's home page

at: http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtm and at http://

kids.getnetwise.org/tools/. If your son or daughter has used your credit card on any Creara

Service without your permission, contact us immediately at customer_support@creara.ru

What Personal Information Creara collect from you

Creara does not collect any Personal Information from you, unless you provide it to us

voluntarily (e.g. through interaction with the Service). If you decide to provide us your

Personal Information (e.g., name, e-mail address, and mailing address), Creara will only

collect the Personal Information which is needed to fulfill your requests and/or Creara’s

legitimate business objectives, as set out in this Privacy Policy, and Creara will keep it no

longer than is necessary to fulfill such purposes and objectives. If you refuse to divulge your

Personal Information when requested, and the disclosure of such Personal Information is

indicated as being required (rather than voluntary), you may not be able to access certain

functionality of Creara’s services.

Memberships and Registration

Some of Creara’s services may allow you to visit as a guest and remain anonymous, but you

may not be able to access all the content and features of those areas without registering .

Important information regarding account registration procedures and the security of your

account is set out in Creara’s Terms of Services.

E-mail Newsletters and Friend to Friend Promotions

Typically you need to have an account in order to receive e-mails from us, provided that you

may receive e-mail communications from us on a one-time basis if you have contacted us

directly with regard to a specific request or if you do not have an account and have

expressly agreed to receive e-mail communications for promotion and/or marketing, or for

e-mail newsletters. You may be asked for additional Personal Information when you

subscribe. You can opt-out of receiving future marketing e-mails from us by following the

directions contained in the e-mail to "unsubscribe." Also, except in jurisdictions where it

may be prohibited by law to do so, Creara’s services may allow you to submit information

about other people. For example, Creara may offer "Send to a Friend" promotions. In these

situations, you may provide the e-mail address and, sometimes, the name of a friend. In

Creara’s communication to your friend in this circumstance, he or she will also be presented

with an opportunity to "opt-out" from receiving future e-mails from us. You might also

submit a person's name and other information if you purchase a gift and want to have it

sent directly to the recipient. A record of that transaction will be maintained as allowed and/

or required by law.

Sweepstakes, Contests, and Promotions

To participate in some of Creara’s sweepstakes, contests, surveys, and other promotions,

you may be asked to provide additional Personal Information such as your mailing address.

This information may be collected by Creara or by third parties such as co-sponsors or

vendors for the promotion. Potential winners may be required to provide additional Personal

Information for the purpose of verifying eligibility and awarding prizes, and for tax

purposes. Creara’s use of any such information will be governed by this Privacy Policy. The

names of third parties such as co-sponsors will be disclosed to you when you are asked to

sign up for the promotion. You should review such third parties' privacy policies to see how

they may use any information that they collect.

EOnline Purchases and Technical Support

When you sign up to play one of Creara’s fee-based games or you make certain online

purchases from the us, Creara may also require that you provide us with the necessary

billing information such as your real name, credit card or payment information, street

address, etc., so that Creara may provide the content, game, service, or product to you

(according to the terms of the sale, including for example the end user license agreements

and terms of use for Creara’s fee-based games). In order to resolve issues related to

customer service, billing questions, technical and computer support, etc., Creara may also

require you to provide us with some Personal Information so that Creara may resolve such

issues properly.

Online Games

When you play any of the games offered and/or served by Creara, or use certain of the

communication features on Creara’s services, your IP address (the Internet protocol address

from which you access any of the above) may be stored in Creara’s records. When any

game is updated or "patched," Creara’s systems may check your computer to see that you

have the most recent version of game-specific files; when you communicate within any

game or any other communication feature within Creara’s services (e.g. live chat, instant

message services and the like), even "privately" to another person, you do so with the

understanding that those communications go through Creara’s servers, you expressly agree

to waive any rights of confidentiality that you may have in and to your communications (if

any) when using any of these communication features, you agree you have no expectation

of privacy in any of those communications and, accordingly, and where and to the extent

permitted by applicable law, you expressly consent to monitoring of communications

(including technical support and customer service communications) that you send and

receive. When you log into one of Creara’s online games, your system specifications (such

as OS, RAM, video card, monitor, system configuration, crash data etc.) may be reviewed/

recorded by us for the purposes of analyzing and optimizing your game experience and in

order to provide you with customer service.

Consent to Monitor

Please note that, when running, some Creara’s services may monitor your computer's

random access memory ("RAM"), media access control ("MAC") address, configuration files

and system files, etc., for unauthorized third party programs running concurrently with

Creara’s services which, in SOE's sole determination: (i) enable or facilitate cheating of any

type; (ii) allow users to modify or hack the applicable service interface, environment, and/or

experience in any way not expressly authorized by Creara; or (iii) intercept, "mine" or

otherwise collect information from or through the applicable Creara service (an

"Unauthorized Third Party Program"). In the event that we detect an Unauthorized Third

Party Program, (a) the service may communicate information back to Creara, including

without limitation your account username, details about the Unauthorized Third Party

Program detected and the activities or functions performed thereby, and/or details about

your computer, and/or (b) Creara may exercise any or all of its rights and remedies under

this Agreement or the applicable Creara Terms of Service without prior notice to the user

linked to such Unauthorized Third Party Program.

You acknowledge that any and all data that is stored and is resident on Creara’s servers,

and any and all communications that you make within Creara’s services (including, but not

limited to, messages solely directed at another player or group of players) traverse through

Creara’s servers, may or may not be monitored by Creara’s agents (to the extent permitted

by applicable law), you have no expectation of privacy in any such communications and

expressly consent to such monitoring of communications you send and receive. You

expressly agree to waive any rights of confidentiality that you may have in and to your

communications (if any) when using any of Creara’s service communication features, you

agree you have no expectation of privacy in any of those communications and, accordingly,

and you expressly consent to such monitoring of communications (including technical

support and customer service communications) that you send and receive.

Indirect Collection of Personal Information

Please note that, as mentioned elsewhere in this Privacy Policy and/or Creara’s Terms of

Service, Creara may collect from you Personal Information relating to certain third parties,

such as your Parents, other family members, friends, etc. ("Indirect Personal

Information"). Except as provided by applicable laws and/or as described in this Privacy

Policy, you will not give any such Indirect Personal Information to us and/or any to thirdparty

without the relevant third party's consent.

What non-Personal Information Creara Collects from You

General, aggregated, demographic, and non-Personal Information may be collected by

Creara. It will not be linked to any of your Personal Information, through cookies or other

means, without your consent. This type of anonymous, aggregated profiling and session

data may include information that you have provided to us through surveys, polls, etc., but

will not be tied to any Personal Information, without your consent. It may also include

aggregated anonymous information about web site usage and the customer base.

As part of the registration process for some services, you may be asked to provide

information that does not personally identify you. For example, you may be asked to

provide information concerning your entertainment preferences, purchasing habits, and the

like. This information is generally optional, but where provided it may be included in your

account profile and you hereby consent to this information being tied to your Personal

Information. Creara requests this information to understand you better and to also bring to

your attention new services, programs, or offers that may be of interest to you. Where

Creara automatically collects non-Personal Information as stated above, and it is possible to

link this information to your Personal Information, you hereby consent to Creara linking

relevant non-Personal information to your Personal Information.

In many cases, Creara will automatically collect certain non-Personal Information about your

use of Creara’s Services. Creara might collect, among other things, information concerning

the type of Internet browser or computer operating system you are using, the domain name

of your Internet service provider, your "click path" through a Site, and the web site or

advertisement that was linked to or from a Site when you visited. To do this, Creara may

use cookies and other technology (see below). Your visits to Creara’s Services, and

information provided through these technologies, will be anonymous unless you provide us

with Personal Information or have provided such information in the past. For example, if

you've created an account, your account information (including e-mail address, and billing

and shipping information) may be linked to the items you purchased at Creara’s online store

(i.e., purchase order history).

Information on cookies and related technology

Creara’s Services, and some services and advertisements displayed or made available

thereon, may contain "cookies." A cookie is a piece of data that is sent to your browser,

which will store the cookie on your computer if your browser is enabled to accept cookies.

Technology and tools such as clear gifs (also known as "web beacons") assist in the delivery

of cookies.

Creara uses cookies, clear gifs, frames, server log analysis and other technology to:

• store information about your preferences, so as to allow us to customize your

experience with Creara’s Services and its subsites;

• estimate Creara’s audience size and usage patterns;

• to speed up your searches; and

• recognize you when you return to Creara’s site.

Cookies can either be permanent (i.e., they remain on your computer until you delete them)

or temporary (i.e., they last only until you close your browser). Certain cookies are required

to allow or facilitate electronic communications or are necessary to allow the provision of

online services at the request of the user. On their own, cookies or related technologies do

not contain or reveal any Personal Information but can be combined with and use to process

Personal Information. Personal Information collected through the use of these technologies

will be collected, stored and processed according to this Privacy Policy.

Most internet browsers will allow you to erase cookies from your computer hard drive, block

acceptance of cookies, or receive a warning before a cookie is stored. You should refer to

your browser instructions or "Help" screen to learn more about how to manage cookies.

Please note, however, that if you block cookies, some portions of Creara’s Services may not

function properly.

Creara does not control cookies in third party ads, and visitors are encouraged to check the

privacy policies of advertisers and/or ad services to learn about their use of cookies and

other technology. The ads appearing on Creara’s Services may be delivered to you by thirdparty

advertising companies. These companies may use information about your visits to this

and other web sites in order to provide advertisements on Creara’s Services and other sites

about goods and services that may be of interest to you. If you would like more information

about this practice and to know your choices about not having this information used by

these companies, please click here http://www.networkadvertising.org/optout_nonppii.asp.

How Creara uses information that Creara collect from you

Personal Information which Creara collect for a particular purpose will only be saved and

used for that purpose, unless you have agreed to allow us to use it for some other purpose,

as described in this Privacy Policy. For example, if you make an online purchase from us,

unless you have given us permission to do otherwise, Creara will only collect and save the

Personal Information you provided to us, including your billing and delivery information, in

order to (1) complete the sale, (2) comply with tax and other applicable statutes, (3)

maintain accurate business and financial records (in accordance with accepted standards),

and (4) assist with customer service and returns.

Creara may use the Personal Information Creara collected from you to enable us to:

• provide you with technical support, customer service, and account maintenance;

• learn what you like and tailor your experience accordingly;

• to improve Creara’s Services and its subsites and Creara’s other products and

services;

• provide services or products you request;

• allow you to participate in or use the Creara Communication Features;

• allow you to play one of Creara’s fee-based games, or free games and download any

other game;

• allow you to benefit from any other services, as the case may be, such as

sweepstakes, contests and promotions;

• manage your Station Account and respond to your potential orders, requests and

online purchases;

• inform you of any changes made to Creara’s Services and its subsites; and

• inform you of products, services, promotions and offers which you may find

interesting.

If you do not want us to use your Personal Information in this way, or to pass your details

on to third parties for marketing purposes, please tick the relevant box situated on the form

on which Creara collects your data.

Information Creara provide to third parties

Where and to the extent required by the applicable laws, you hereby expressly consent to

your Personal Information being shared with or otherwise transferred by Creara to third

parties.

When you have provided Personal Information to us for a particular purpose, Creara may

disclose your information to other companies that Creara have engaged to assist us in

fulfilling your request and who Creara subjects to confidentiality requirements. This may

include, but is not limited to, fulfillment houses, billing services, transaction managers,

credit verification services, and other third party service providers. Creara may also disclose

any of your Personal Information to law enforcement or other appropriate third parties in

connection with criminal investigations, investigation of fraud, infringement of intellectual

property rights, or other suspected illegal activities, or as otherwise may be required by

applicable laws, or, as Creara deems necessary in Creara’s sole discretion, in order to

protect the rights, property or safety of Creara, Creara’s customers or others. This includes

exchanging information with other companies and organizations for the purposes of fraud

protection and credit risk reduction.

Creara will also provide your Personal Information to third party processors so that it can be

administered and processed for the purposes notified to you in the Privacy Policy and

Creara’s Services Terms of Service, and Creara may also share details with third parties

(such as auditors or legal advisors) in order to obtain professional advice. Any such

processing will be governed by an agreement in the form required by applicable laws,

preserving any and all of your statutory data protection rights.

Except as described in this policy, Creara will not give any of your Personal Information to

any third party without your express approval, and other than with respect to Personal

Information disclosed in connection with co-published games (as further described below),

the only Personal Information Creara will request to share with third parties is your name,

mailing address and e-mail address. If you don't want us to share your Personal Information

with third parties, you can "opt-out" in the manner discussed under "Your Privacy Rights"

set forth on the first page of this Privacy Policy. Creara sometimes share general,

demographic, or aggregated non-Personal Information with third parties about Creara’s user

base, but that information does not include any Personal Information.

You will be deemed to have consented to the disclosure to, and use by, a subsequent owner

or operator of Creara’s Services, of any Personal Information contained in the Creara

database for such site, if Creara or one of its companies assigns all of its rights and

obligations regarding the use of your Personal Information at the time of a bankruptcy,

merger, acquisition, sale of all or substantially all of the Site's assets to a subsequent owner

or operator, or similar event.

Information about Co-Published Games

Certain Creara services, may be provided to you in conjunction with a third party. During

the registration process for such games, you may be notified that such third party wishes

access to some of your Personal Information. In such a situation, you will be given an

opportunity to consent to the sharing of that information before such information is

disclosed to the applicable third party. However, if you do not provide consent then you may

be unable to participate in the applicable service.

Information about links and third parties related to Creara’s Services

You have the right to access information held about you by Creara. Your right of access can

be exercised in accordance with applicable data protection and privacy laws.

This Privacy Policy applies only to information collected online by Creara through Creara’s

Services, as maintained by Creara and affiliated companies that Creara may own or control.

From time to time, Creara may provide links to third party web sites. This Privacy Policy

does not apply to third party web sites, whether Creara provide a link to such sites or not,

so Creara encourage you to review the policies of all such sites carefully, as your rights will

be governed by those third party policies and not by Creara. Additionally, there may be

unauthorized third party web sites that may be providing links from their sites to Creara’s

Services without Creara’s knowledge or control. Creara are not responsible for the content

of any third party web sites, expressly disclaim any statements or assertions made on such

web sites, and deny all liability associated with your use of, and the content on, such other

sites or advertisements contained therein.

Other important agreements that govern your use of Creara’s Services

In addition to this Privacy Policy, your rights and obligations concerning Creara’s Services

are governed by Creara’s Services Terms of Servcie, and where appropriate, the applicable

subsite terms of service or terms of sale, the applicable game's end user license agreement

and/or terms of use, and other applicable policies, guidelines, FAQ's and requirements.

When you sign up to use Creara’s Services and/or any of Creara’s services, please review

each such agreements carefully, as you must agree to be bound by each such agreement

before you may use Creara’s Services and/or the relevant service.

Securing the Personal Information

While Creara takes reasonable precautions against possible breaches of Creara’s Services

and customer databases, no web site or Internet transmission is completely secure.

Consequently, Creara cannot and does not guarantee that unauthorized access, hacking,

data loss, or other breaches will never occur, but Creara have in place reasonable technical

and organizational security measures to protect your Personal Information against

accidental or intentional manipulation, loss, destruction, or against unauthorized disclosure

or access to the information Creara collect online. Creara urges you to take steps to keep

your Personal Information safe by memorizing your password or keeping it in a safe place

(separate from your account information), logging out of your user account, and closing

your web browser.

Notice of changes to this Privacy Policy

Creara reserves the right to change this Privacy Policy at any time by posting the new

Privacy Policy on Creara’s Services. All changes to the Privacy Policy will be effective when

posted, and your continued use of any of the Creara services after the posting will constitute

your acceptance of, and agreement to be bound by, those changes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should

be addressed via email to: customer_support@creara.ru

Last updated: May 5, 2011

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